"As soon as I met Tom and his wife Sue, I was taken with his positive spirit and his “can do” attitude. I would say Tom is one of the most consistent and hard working employees that we have. He produces, and our clients appreciate that, " says Korn.
Upon hiring Houska was assigned to generate sales contact information for Columbus based virtual marketing technology company, Impact Systems Solutions, Inc. DBA MarTech . ” MarTech is thrilled to have partnered with Pearl Interactive Network to outsource our call center staffing needs. Not only do we share the same vision as Pearl Interactive, but our strategic plan calls for business growth resulting from enhanced business productivity.” Says Deborah Miller, President and owner of Martech.,. “I liked the idea of accomplishing our goals while at the same time providing meaningful work and sustenance to someone who needed home-based employment.” Houska’s task is calling on prospects to obtain customer profiling information for insurance brokers. "His productivity and enthusiasm are rare,” says Miller. Every day his gratefulness for the work opportunity is communicated by his amazing productivity.”
The Ohio Rehabilitation Services Commission played a key role in what has turned into a win-win scenario for Tom Houska, Martech and Pearl Interactive Network. Included among the support services offered by the Ohio Rehabilitation Services Commission are computer equipment, phone service and consultation with a rehabilitation engineer to outfit Tom with assistive technologies. Bill Merholz, a rehabilitation engineer, installed Dragon on Tom’s computer system.
Dragon, a voice activated technology, minimizes wrist and hand use, while enabling Tom to complete daily activity reports.
Tom Houska is one of several employees and independent contractors working for Pearl Interactive Network, LLC to provide outsourced call center and work process solutions to businesses and associations. “Our model is a whole new way of thinking about outsourcing call center and work process flows. Our approach enables us to implement seamless solutions while cutting costs and delivering positive customer experiences. But the greatest win is that we have access to an untapped workforce that is enabled to work from home,” says Mike Testa, Pearl Interactive Network’s IT partner.
“Tom’s working has been one of the best things to happen to our family in a long, long time. This is the first time in 29 years Tom has had the opportunity to work. Not only is he generating an income, but his enthusiasm and spirit has lifted to levels we never expected. When I hear him on the phone I am so amazed at how he treats every person he speaks to with genuine warmth and dignity. Our entire family is absolutely delighted and so grateful,” expounds Sue Houska, Tom’s wife.
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ABOUT Pearl Interactive Network: Founded in 1995, Pearl Interactive Network provides virtual workforce services and work process solutions hiring an untapped workforce of people with disabilities and other barriers to work to deliver services from home site environments. Pearl Interactive Network, LLC is partnered with Smart Solutions, a full service IT solutions firm with the expertise in high tech solutions that seamlessly duplicate work flows and processes. Among the range of services offered by Pearl Interactive Network are: support services, sales and customer service. For more information go to www. Pearlinter.org For additional information contact Pearl Interactive Network at (614) 258-2943.
