Referral Agency FAQs

 

How does PIN work with Consumers?
Pearl Interactive Network is a for profit business process outsourcing company that hires home based agents with challenges to work.  We do and have hired consumers who require:

  • JAWS
  • Zoom Text
  • Kurzweil
  • Dragon Naturally Speaking
     

What kinds of jobs does PIN have for our consumers?

Service & Support Solution Sales Solution Customer Service Solutions Administrative Solutions Recruitment
  • Agent Automation
  • Client Intake
  • Client Conflict
  • Data Collection & Entry
  • E-Care
  • e-Procurement
  • Electronic Audit Trails
  • Help Desk
  • Technical Support

 

 

 
  • Relationship Marketing
  • Appointment Setting
  • Lead Generation
  • Marketing Research
  • Marketing Surveys
  • Cross and Upselling
  • End to End Sales

 

 

 
  • Account Management
  • Agent Relations
  • Answering Service
  • Collections
  • Complaint Handling
  • Eligibility Determination
  • Enrollment
  • Loan Consulting
  • Order Processing
  • Reservations
  • Tele-Research
  • Welcome Calls

 
  • Database Management
  • Transcription
  • Word Processing
  • PowerPoint Presentations
  • Data Entry
  • Document Preparation
  • First Report of Injury
  • Claims Processing

 

 

 
  • Screening
  • Interviewing
  • Job match access
  • Access diversity workforce channels
  • Job placement
  • Detailed Reports
  • Diversity consulting services

 

 

 

 

If we are an agency that wants to place people who require JAWS or Dragon, what is the charge?
The charge will vary between $5,000 to $10,000 per placement.  This fee pays for training, IT support to create a software bridge between our VOIP system, the assistive technologies and help desk support.

How to you get jobs for our consumers?
We procure outsourced contracts.  The contracts dictate how many positions need to be filled and the types of jobs that will be open.

Do you provide benefits?
That depends on the contract.

Can employees work full time or part-time?
That depends on their physical limitations, SSDI limitations and other factors unique to the individual.

What are the general* specifications for equipment and software?

  • Windows based Vista or XP system
  • Minimum Memory:  1 GB for XP or 2 GB for Vista
  • Hard drive space - minimal
  • Microsoft Office
  • Dedicated work space
  • Computer software should include whatever assistive technologies are required
  • Good lighting
  • High speed Internet access (Cable preferred)
    *There may be additional client specific requirements

What are the criteria for home based agents?

  • Condition that requires home-based position
  • Financially stable
  • Highly motivated
  • Works well with supervision
  • Works well independently
  • Dedicated work space

What can we do to assure that you will use as a referral source?

  • Provide us with a close match between the candidate and the position
  • Educate us on all the services your agency can provide
  • Work with us to procure the  training  and placement dollars
  • Always follow through with us
  • Communicate with us whenever you have a job candidate

Besides the job, what do you do for our consumers?

  • We provide job specific training
  • We provide daily group conference calls for mentoring and training
  • We provide educational updates on benefits that could be helpful to consumers
  • Wherever possible, we create career pathways within our company

How do you screen home based agents?
We identify the skills required to perform the job and provide skills screening on line.  We conduct background checks, a thorough reference check and conduct a three-phase interview process by phone.

How do you train home based agents?
We use webinars and conference calls to train agents.  We conduct daily conference calls that are used to continue to train agents.  Agents can be mentored by existing agents.