Virtual Contact Center

 

Pearl Interactive Network offers CEO & CFO’s a strategic competitive advantage and provides an incontestable business case for outsourcing business processes via Pearl Interactive Network’s Virtual Contact Center.

Our distributed national network of home-based agents provides organizations with the ability to reduce the high cost of labor and management.  Pearl Interactive Network allows you to focus on what your business does best - unless your goal is to run a successful call center business; your mission is not to become experts in managing a contact center. Let the experts in the contact center business work for you and turn the contact center function into a resource that enables your organization to reach its business goals.

 

Key Capabilities of Pearl Interactive Network’s Call Center:

• Advanced Predictive Dialer
• Inbound ACD
• Auto Dialer
• Call Blending
• IVR – Interactive Voice Response
• Email Messaging
• Quality Monitoring
• Flexible script designer
• Digital Recording

 

Among the Array of Pearl Interactive Network Services:

 

Service & Support
Solution
  • Agent Automation
  • Client Intake
  • Client Conflict
  • Data Collection & Entry
  • e-Procurement
  • Electronic Audit Trails
  • Help Desk
Sales
Solutions
  • Nurture Marketing
  • Complaint Handling
  • Appointment Setting
  • Lead Generation
  • Marketing Research
  • Marketing Surveys
  • Cross and Up Selling
Customer Service
Solutions
  • Account Management 
  • Agent Relations
  • Answering Service
  • Complaint Handling
  • Eligibility Determination
  • Enrollment
  • Order Taking
  • Reservations

Click HERE to request information about Pearl Interactive Network’s home-based Virtual Call Center solutions.